Thank you for choosing Post-Op Mami for your post-operative massage therapy needs. We strive to provide exceptional service and ensure your satisfaction. However, we would like to inform you that our refund policy does not allow for refunds on packages. Please review the refund policy below:
1. Refund Eligibility:
a. You may be eligible for a refund if you have prepaid for a single session or individual service that you are unable to receive due to a valid reason.
b. Refunds will not be provided for packages or multiple-session bookings.
2. Refund Request Process:
a. To initiate a refund request for a single session or individual service, please contact our customer service team within 48 hours of your scheduled appointment.
b. You can reach our customer service team via phone or email, as provided on our website and booking confirmation.
3. Valid Reasons for Refund:
a. Medical complications: If you experience unforeseen medical complications that prevent you from receiving the scheduled post-operative massage therapy session.
b. Cancellations by Post-Op Mami: In the event that we need to cancel or reschedule your appointment due to unforeseen circumstances, you will be offered a refund for the affected session.
4. Refund Processing:
a. Once your refund request is received, it will be reviewed by our team.
b. If your request meets the eligibility criteria, we will process your refund within 7 business days.
c. Refunds will be issued using the original method of payment for the single session or individual service.
5. Non-Refundable Packages:
a. Packages or multiple-session bookings are non-refundable.
b. We encourage you to consider your schedule and availability before purchasing a package to ensure that you can fully utilize all the sessions included.
6. No-Show or Late Cancellation:
a. If you fail to show up for your scheduled appointment or cancel within 24 hours of the appointment time for a single session or individual service, no refund will be provided.
7. Modifications to Appointments:
a. If you need to modify a single session or individual service appointment, please contact our customer service team at least 24 hours in advance. We will do our best to accommodate your request based on availability.
Please note that this refund policy is subject to change at the discretion of Post-Op Mami. We encourage you to review this policy periodically for any updates.
If you have any questions or concerns regarding our refund policy, please don't hesitate to contact our customer service team. We are here to assist you.
Thank you for choosing Post-Op Mami for your post-operative massage therapy needs. We appreciate your trust and look forward to serving you.
Sincerely,
Loriana Reyes
Post-Op Mami
